Return policy

Return Policy

Returns Overview

Our return window is 14 days. If 14 days have passed since delivery, we’re sorry, but we’re not able to offer a refund or exchange.

To be eligible for a return, your item needs to be unused and in the same condition you received it in. It also needs to be in its original packaging.

Non-Returnable Items

A few types of goods can’t be returned:

  • For hygiene and food safety reasons, opened food and drink products can’t be returned. Unopened food products with an intact seal can be returned within 14 days.
  • Intimate or sanitary goods, hazardous materials, and flammable liquids or gases.
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we’ll need a receipt or proof of purchase. Please don’t send your purchase back to the manufacturer.

Partial Refunds

In some situations, only a partial refund can be given (if applicable):

  • A book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item that is not in its original condition, is damaged, or is missing parts for reasons that are not due to our error.
  • Any item that is returned more than 14 days after delivery

Refund Process

Once we receive and inspect your return, we’ll send you an email to let you know it has arrived. We’ll also let you know whether your refund has been approved or not.

If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received your refund yet, please check your bank account again first. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, please contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still haven’t received your refund, please reach out to us at info@ayumu.fi.

Sale Items

Only regular-priced items can be refunded, and we’re sorry, but sale items can’t be refunded.

Exchanges

We only replace items that are defective or damaged. If you need to exchange an item for the same item, please email us at info@ayumu.fi and send your item to:

Please contact our customer service at info@ayumu.fi and we will provide the return instructions.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver, so they will know about your return.

Shipping Returns

To return your product, please mail it to:

Please contact our customer service at info@ayumu.fi and we will provide the return instructions.

Important Shipping Information

  • You are responsible for the shipping costs of returning your item. We will cover the return shipping costs only if the return is a result of our error (you received an incorrect or defective item).
  • Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it takes for your exchanged product to reach you may vary.
  • If you are shipping an item over $75, you may want to consider using a trackable shipping service or purchasing shipping insurance.
  • Please note that we can’t guarantee we will receive your returned item.