Terms and Conditions

Terms and conditions

Terms of sale

This page tells you the terms and conditions on which we supply any of the products listed on our website soposopo.com to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.

Information about us

  1. soposopo.com is a site operated by Ayumu Oy.
  2. We are registered in Finland under company number 27985858 and with our registered office at Pasuunatie 9 C 57, 00420 Helsinki, Finland
  3. Our customer service can be reached at info@ayumu.fi

How the contract is formed

  1. After placing an order, you will receive an e-mail from us confirming that your order is being processed. We will charge your credit or debit card at the time of checkout.
  2. All orders are subject to acceptance by us by sending you an e-mail confirming dispatch (the Dispatch Confirmation), at which stage the contract is formed. If we cannot fulfil your order for any reason, we will let you know as soon as possible and provide a full refund.

Links

  1. We provide links to the websites of other companies. We are not responsible for the products or the service provided by third party companies (this disclaimer does not affect your statutory rights against that third party).

Consumer rights

  1. If you are contracting as a consumer, you may cancel a contract at any time within 14 days of the Products arriving. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (see our Return Policy).
  2. To cancel a contract, you must inform us in writing or by sending an email to info@ayumu.fi. You must return the Product(s) to us as soon as possible at Pasuunatie 9 C 57, 00420 Helsinki, Finland in an unused, undamaged condition. You are responsible for paying the cost of returning the Product(s).
  3. Please note that you have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
  4. Except where a Product is defective, you may not cancel a contract for the supply of any of the following:
    1. Products produced or altered to your own specification;
    2. Perishable goods, including fresh foods or plants;
    3. DVDs or CDs where you have broken the seal;
    4. Magazines.

Availability and delivery

We aim to dispatch your order within 3 working days of receipt and it should be with you within 2 to 10 working days of dispatch (Most European destinations 2 to 5 working days, non-European countries 4 to 10 working days approximately). Finland weekends and Bank holidays are not classed as working days. Because we use a third-party delivery service, these times are estimates and not guarantees. However, please let us know if you do not receive your order in good time and we will look into the matter. Delivery times may be longer for certain products.

  1. Where a product is out of stock we will offer you a refund.
  2. All descriptions, product images and weights are those of the original manufacture and are intended to give a general description of the goods. The weight to be shipped includes the weight of packaging for the goods.
  3. Product images are for illustrative purposes only, and whilst representative of the product exact packaging detail may vary from time to time, subject to changes by the manufacturer. Equally, manufacturers occasionally change their recipes or item weight. Again, we strive to keep our pictures up to date but we do only use them for illustrative purposes. You will always receive the current product available to us at the time of your order.

Customs Duties and Import Taxes

  1. International shipments may be subject to customs duties, import taxes, or other charges imposed by your country’s customs authority. For orders to the United States, these charges are included in the product price and shipping cost shown at checkout. For orders to all other countries, these charges are not included in the product price or shipping cost shown at checkout.
  2. For orders to countries other than the United States, all such fees are the sole responsibility of the recipient. We have no control over these charges and cannot estimate their amount. Customs policies vary greatly by country, so we recommend checking with your local customs office before placing an order.
  3. If the recipient refuses to pay any applicable customs duties or taxes, and the shipment is returned, delayed, or destroyed as a result, we will not issue a refund. The buyer assumes all risk and responsibility for complying with their country’s import laws and requirements.