Terms and conditions

Terms of sale

This page tells you the terms and conditions on which we supply any of the products listed on our website soposopo.com to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.

At checkout, please click on the check box marked "I accept the soposopo.com terms and conditions" if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

Information about us

1. soposopo.com is a site operated by Ayumu Ltd.
2. We are registered in Finland under company number 27985858 and with our registered office at Sepänkatu 17 B 00150 Helsinki Finland
3. Our Customer Service Address is Sepänkatu 17 B 00150 Helsinki Finland

How the contract is formed

1. After placing an order, you will receive an e-mail from us confirming that your order is being processed. We will charge your credit or debit card at the time of checkout.
2. All orders are subject to acceptance by us by sending you an e-mail confirming dispatch (the Dispatch Confirmation), at which stage the contract is formed. If we cannot fulfil your order for any reason, we will let you know as soon as possible and provide a full refund.

Links

1. We provide links to the websites of other companies. We are not responsible for the products or the service provided by third party companies (this disclaimer does not affect your statutory rights against that third party).

Consumer rights

1. If you are contracting as a consumer, you may cancel a contract at any time within 14 calendar days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 8 below).
2. To cancel a contract, you must inform us in writing or by sending an email to info@ayumu.fi. You must return the Product(s) to us as soon as possible at the Customer Service Address above in an unused, undamaged condition. You are responsible for paying the cost of returning the Product(s).
3. Please note that you have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
4. Except where a Product is defective, you may not cancel a contract for the supply of any of the following:
1. Products produced or altered to your own specification;
2. Perishable goods, including fresh foods or plants;
3. DVDs or CDs where you have broken the seal;
4. Magazines.

Availability and delivery

1. Where a product is out of stock we will offer you a refund.
2. All descriptions, product images and weights are those of the original manufacture and are intended to give a general description of the goods. The weight to be shipped includes the weight of packaging for the goods.
3. Product images are for illustrative purposes only, and whilst representative of the product exact packaging detail may vary from time to time, subject to changes by the manufacturer. Equally, manufacturers occasionally change their recipes or item weight. Again, we strive to keep our pictures up to date but we do only use them for illustrative purposes. You will always receive the current product available to us at the time of your order.
4. If purchasing chilled items, these will be delivered separately. You will be supplied with an estimated delivery date, and subsequently a tracking number which will enable you to access accurate details of the delivery progress and status of your parcel online. You agree that either yourself or another person will be in to accept delivery of chilled items, and that Soposopo North European Goods Shop cannot be held responsible for chilled goods that spoil as a result of nobody being available to take delivery of the goods.
5. If purchasing chilled items and a parcel should arrive damaged, the driver will give you a document reporting the damage and may ask to stay and witness you open the box to check the contents. In this scenario, you must report it to Soposopo North European Goods Shop immediately and send Soposopo North European Goods Shop a copy of the papers. If the driver does not provide you with this document detailing the damage, any damaged box should be refused at the door.